Completed Assignments
Nationwide L&G – manage a team of external trainers delivering changes to products and sales process
- Provided management, resourcing, training design input and a central point of contact to the internal project team
- Managed a team of 18 external trainers delivering 5 day workshops across the UK over a period of 5 months
- Provided the project and the external training company with management information, design specification and support
Barclays Process Migration – analyse, design and deliver training to Operational Process Centres
- Provided full HR support to business project managers migrating key process back to the bank from external suppliers
- Analysed training needs and designed appropriate training to staff promoting fast hand over of processes
- Delivered training workshops across 3 sites to Team Leaders, Process Experts and Process Workers
Faster Payments – design and delivery of process training to telephone and internet banking advisors
- Designed process maps and supporting trainer notes and materials
- Gained cross channel sign-off to training based on quality and content
- Delivered training to staff across 10 national sites gaining 100% evaluation scores.
LTSB - delivery of Pay 2008 training to senior managers
- Developed training workshops to support challenging pay round
- Delivered pay workshops nationally to senior managers
- Achieved excellent feedback on content and delivery
CIS plc - supported change implementation of new working processes
- Developed outline process training design to delivery standard
- Supported train-the-trainer events
- Supported the delivery of training workshops by Area Managers
C&G – training delivery of a new integrated mortgage process
- Delivered 48 one day workshops in branch to mortgage advisors
- Trained advisors delivered 137% increase in protection sales in the first 2 months following training
- Introduced process streamlining during training delivery to enhance performance
Scottish Widows – Pensions Simplification. Lead Generation in the LTSB branch Network.
- Designed training to enable managers to deliver a new coaching process for financial advisors
- Delivered train-the-trainer events
- Supported product marketing team to deliver supporting documentation
Helphire plc – Training Analysis of a new workflow system.
- Produced detailed training analysis across a 500 staff contact centre moving to a new workflow process
- Developed effective training solutions which utilised development software as training environment
- Supported the changes in the delivery phase
CIS plc – Delivery of a new laptop based sales process.
- Shaped the training design of a new laptop based regulated sales process utilising SPIN techniques
- Delivered sales process workshops across 3 underperforming areas
- In the 3 months following deliver sales increased by 97%
Lloyds TSB Store Services – Training Design for a new life assurance product.
- Utilising compendium learning techniques developed training packs for a new pensions product
- Updated existing induction training programmes to mirror changes
- Delivered train-the-trainer events to in-house trainers
